Last updated: 27 September 2025
These Terms govern services provided by Cross Production Media, Karl-Liebknecht-Ring 4, 17491 Greifswald, Germany (the “Agency”), to the business customer identified in a Proposal/Statement of Work (the “Client”). These Terms apply to B2B customers only. A Statement of Work “SOW” means any proposal, estimate, order, or contract confirmed by both parties (including confirmation by email).
The Agency offers, individually or in combination: branding & visual identity, logo design, brand identity systems, web design, web development, domain & hosting management (on request), video production, music production, marketing strategy, and social media content. Specific deliverables, timelines, revision rounds, acceptance criteria, and fees are defined in the SOW.
A project starts when the Client accepts the SOW.
Changes requested after acceptance (scope, features, additional deliverables) will be quoted separately and are billable at agreed rates.
The Client provides timely information, approvals, and access, and warrants that all materials supplied (texts, images, trademarks, audio/video, code, data) are owned or properly licensed and non-infringing.
Unless stated otherwise in the SOW, the number of revision rounds and acceptance criteria are as specified in the SOW. Additional revisions are out of scope and billable. Acceptance occurs upon written confirmation or first production use, whichever is earlier.
Fees may be project-based, hourly, subscription/retainer, or a combination (as per SOW).
Invoices are payable within 14 calendar days of the invoice date by bank transfer in EUR. The Agency may suspend work for overdue accounts. Statutory default interest under § 288 BGB and reasonable dunning/collection costs apply to late payments.
Deposits/advances (if agreed) are non-refundable.
> After confirmation: the Client owes 30% of the total project fee (at minimum all hours/costs already incurred).
> Cancellation ≤ 14 calendar days before planned delivery: 50% of the total project fee is due.
> After delivery of key/major deliverables or near completion: up to 100% may be due, proportionate to progress and deliverables completed.
Either party may terminate for material breach with a 14-day cure period.
Upon full payment, the Client receives exclusive usage rights to the final deliverables for the agreed project purpose and channels as defined in the SOW.
The Agency's background IP, methods, frameworks, code libraries, design systems, and working/source files are not transferred unless expressly granted in the SOW.
All original preparation materials, sketches, design assets, exploratory visuals, and unused ideas shown or considered during the project will remain the exclusive property of Cross Production Media. No license to use them is granted. The Agency may adapt and reuse unused concepts for future projects, ensuring any similarity does not cause confusion with the Client’s final deliverables.
The Agency may display the work (including the Client's name/logo and visuals) in its portfolio, website, social media, and case studies by default. The Client may opt out in writing before publication.
Fonts/typefaces: where a font license is required, the Client must procure and hold the appropriate license in the Client's name; the Agency will not distribute copies of paid fonts. Third-party assets/services: stock media, plugins, hosting, or other third-party items are either (i) provided by the Client, or (ii) procured by the Agency and recharged at cost as agreed in the SOW; third-party terms apply. Source/open files: editable files are not included unless expressly agreed in the SOW (and may require an additional license/fee).
The Client is solely responsible for brand/name availability, trademark clearance, and any required legal searches or registrations. The Agency may share non-legal opinions but does not provide legal advice or guarantees.
The Agency may engage qualified freelancers/subcontractors and remains responsible for overall delivery and confidentiality. When the Agency processes personal data for the Client (e.g., domain/hosting management), the parties will sign a Data Processing Agreement (DPA) upon request. The Agency follows a privacy-first approach and complies with GDPR.
The Agency may suspend a project for persistent non-payment, excessive micromanagement, or other material impediments after fair notice and an opportunity to remedy. Neither party is liable for delays or failures caused by events beyond reasonable control (force majeure), provided prompt notice is given and performance resumes when feasible.
The Agency performs services with reasonable care and skill. To the maximum extent permitted by law, the Agency's aggregate liability (whether in contract, tort or otherwise) is capped at the fees paid by the Client for the specific project in the 12 months preceding the claim. The Agency is not liable for indirect or consequential loss (including lost profits, business interruption, or data loss). The above limits do not apply to liability that cannot be limited under mandatory law (e.g., injury to life, body or health; intent or gross negligence).
These Terms are governed by German law. Exclusive venue is the competent court in Greifswald, Germany. The Agency is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
These Terms (together with the SOW) constitute the entire agreement and supersede prior discussions on the same subject. If any provision is invalid, the remainder remains effective. Amendments require written form (email suffices unless mandatory law requires otherwise). The Client may not assign without the Agency's consent; the Agency may assign within its group or to a successor. The latest version of these Terms applies to new projects.